SMS Privacy

Description of SMS Use Cases

Matt’s Auto Diagnostics and Repair Inc. may offer a mobile messaging program in connection with your use of the Site and our services, under which we send you SMS or text messages for a variety of purposes. These may include: online form confirmations (confirming receipt of your inquiry and setting expectations for response times), post-purchase confirmations (summarizing your transaction details, delivery or service dates, and contact information), appointment reminders (notifying you of upcoming appointments to reduce late arrivals and no-shows), and customer feedback or promotional invitations (requesting reviews, surveys, or participation in special offers and loyalty campaigns). We may also send SMS messages containing links to e-invoices or payment requests, direct marketing messages about relevant products, services, and exclusive offers, and reactivation messages designed to re-engage inactive or lapsed customers with tailored incentives. In addition, SMS messages may be used to facilitate faster customer-service interactions (such as answering questions, confirming details, or resolving issues), internal alerts to our team regarding meetings or urgent operational updates, and security-related messages, including SMS-based two-factor authentication codes to help protect your account and transactions. Each marketing and recurring program message will include brief program identification, a disclaimer, and clear opt-out instructions to promote transparency and respect your communication preferences.

Consent, Opt-Out, and Help Instructions

Your participation in any SMS program is voluntary. You opt in by giving us your mobile number and agreeing to receive texts — for example, through our website form, in person, or by texting us first. Consent is not a condition of any purchase, and marketing messages are sent only if you separately agree to receive them. By opting in, you agree to receive the types of SMS messages described above from Matt’s Auto Diagnostics and Repair Inc. at the mobile number you provide.

You can opt out of receiving SMS messages at any time by replying “STOP” to any message we send; after we process your request, you will no longer receive further SMS messages from us for that specific program, except where messages are required for security or legal purposes. For help with our SMS program, reply “HELP” to any message or call us at (217) 799-1485.

Message and Data Rates; Frequency

Matt’s Auto Diagnostics and Repair Inc. does not charge separate fees for sending or receiving SMS messages; however, standard message and data rates may apply to any messages sent to you from us and to us from you, depending on your wireless service plan and carrier. You are responsible for any such charges, fees, or taxes imposed by your mobile carrier, and you should consult your mobile plan for details. Message frequency will vary based on your interactions with us, the specific program(s) you have opted into, and your ongoing use of our services.

Carrier Liability Disclaimer

Delivery of SMS messages is subject to effective transmission by your wireless carrier and is outside of our control. Carriers are not liable for delayed, failed, or undelivered messages, nor for any security of messages once they leave their systems.

Mobile Number Use and Privacy

We use your mobile phone number solely to operate the SMS program described above and in accordance with our Privacy Policy. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. We share your number only with the service providers that help us send messages, as needed to deliver them. See our full Privacy Policy at https://mattsautoinc.com/privacy-policy/.